ticket-routing

Routes incoming support tickets to the appropriate team or agent based on ticket content analysis, category detection, priority assessment, and agent skill matching. Reduces response time by eliminati

SKILL.mdskills/ticket-routing/SKILL.md

GitHub

Ticket Routing

Automatically route support tickets to the right team based on category, priority, and skills.

Integrations: Zendesk, Slack

When to Use

Support tickets need automated triage and routing
Response times are slow due to manual ticket assignment
The user mentions "ticket routing", "triage", or "support queue"

Steps

Step 1: Define Categories and Rules

Set up ticket categories with routing destinations.

Step 2: Configure Priority Levels

Define priority tiers with SLA targets and escalation rules.

Step 3: Enable Auto-routing

Activate content-based routing with skill matching.

Output

Deliver:

Routing rules configuration
Priority escalation policies
Routing performance metrics

Похожие навыки: product

task-breakdown

Convert technical designs into actionable, sequenced implementation tasks. Create clear coding tasks that enable increme...

product-management

Assist with core product management activities including writing PRDs, analyzing features, synthesizing user research, p...

prompt-optimizer

Transform vague prompts into precise, well-structured specifications using EARS (Easy Approach to Requirements Syntax) m...