CSAT Tracking

Track customer satisfaction scores across support channels with trend analysis and alerts.

Integrations: Zendesk, Slack

When to Use

• The user needs to track customer satisfaction across support channels
• Low satisfaction trends need investigation
• The user mentions "CSAT", "customer satisfaction", or "support quality"

Steps

Step 1: Collect Ratings

Aggregate CSAT data from all support channels.

Step 2: Analyze Trends

Break down scores by channel, agent, and issue category.

Step 3: Flag Issues

Identify agents or categories with below-threshold scores.

Step 4: Generate Recommendations

Provide actionable improvement suggestions based on patterns.

Output

Deliver:

• CSAT summary by channel and agent
• Low-score alerts with root causes
• Improvement recommendations