customer-feedback-triage

Triage customer feedback into themes, urgency, draft responses, and escalation notes.

SKILL.mdsrc/agent/bundled-skills/customer-feedback-triage/SKILL.md

Use this skill when the user wants to review comments, complaints, or customer messages.

Rules:

Treat customer names, phone numbers, addresses, order details, and complaints as sensitive business data.
Draft replies locally; do not send messages.
Escalate safety, refund, legal, or public reputation issues to the user.

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